Policies

Rescue Food policies

Ordering & pickup

Agreement required. Sign the Food Hero Agreement (opens in a new tab) before you order food, browse or enter the premises. It lets our government, nonprofit and business partners trust that you'll follow all instructions and stay safe.
Ordering: online, 4:00pm Monday to 6:00am Tuesday. Orders are first-come, first-served.
Pickup: Tuesday 9:00am⁠–⁠11:00am at 57 N 1380 W, Orem, UT 84057 (space donated by Nature's Fusions). At 11:00am, orders are unreserved.
Walk-ins: Tuesday 9:00am⁠–⁠11:30am.
Wear closed-toed shoes.
Early pickup is for volunteers only. Order before 6:00pm Monday, then pick up Monday evening or at 7:00am Tuesday.

Items are sold at Good Samaritan prices. Payment by cash or Venmo @Rescue-Food (opens in a new tab) is required; this is an official Rescue Food policy.
Paying for items keeps a sense of value and makes it less likely that rescued food gets thrown away.
Need help paying? Contact us. A volunteer may personally sponsor your food.

All money received is considered payment unless labeled otherwise.
To make a tax-deductible donation, write “Tax-Deductible Donation” on the envelope or in your Venmo note to @Rescue-Food, and name any project you'd like to support.

We never compete with the businesses that trust us with rescuing their food. We sign documents guaranteeing their products won't show up in secondary markets.
You may use and resell produce.
You may not use other items in products for sale unless you change them in a meaningful way and don't claim they are from the donor.
This is extremely important to keeping our partnerships and our ability to rescue food.

Items have usually been discarded due to quality or age.
All cans are damaged, missing labels, or expired 3+ years.
All products are kept at ambient temperature (20⁠–⁠75°F) after pickup, including products marked “Keep refrigerated.”
Food has not been processed to reduce the risk of pathogen exposure and may require specific rescue techniques. See our tips for preserving food.